For complaints, please contact Tyroola by email or post. Tyroola will send the claims forms and the return delivery labels you need. For approved claims, the customer will get the products replaced with an equivalent product and reimbursed for any additional expenses. Before the new product is sent, Tyroola must conclude that it is free from manufacturing or material defects. Associated costs, such as for rental cars, are not reimbursed by Tyroola. If the claim is not approved, the delivery costs are not refunded and the customer is fully charged. Please note that the customer is responsible for the products until they have been received by Tyroola. Please make sure you pack the products carefully, so they do not get damaged when they are returned to Tyroola.